DefensiveDrivingExpress.com - Online Defensive Driving Solutions
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FAQ

1. Why do I have to take a defensive driving course?
2. How often can I a defensive driving course?
3. Do I take the course all at one time?
4. Do I need an email address to register?
5. How can I contact my court jurisdiction?
6. When will I receive my certificate?
7. When can I start taking the course?
8. How do I know if your web based program is approved my court jurisdiction?
9. What if I am running out of time to complete the traffic school by the due date?
10. Can I change my registration information?
11. What is the cost of the course?
12. Is your site secure?
13. How long does the course last?
14. How can I pay for the course?
15. What are my delivery options?
16. What are Express Delivery options?
17. I need another copy of my certificate. How do I get one?
18. What is your refund policy?
19. Can i take this course on a smartphone?

1. Why do I have to take a defensive driving course?

By attending our defensive driving course, you will have an opportunity to get a point reduction on your driving record. Thus your insurance rates will not increase.
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2. How often can I take a defensive driving course?

It varies from state to state. You would need to contact a regulatory agency in your state, such as a court jurisdiction that issued you a citation, Department of Motor Vehicles or Motor Vehicle Commission. Make sure, you have been granted a permission to take defensive driving course prior to attending or completing one.
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3. Do I take the course all at one time?

No. You are given an opportunity to log in and log out at any time. So, not to worry, all the progress of the coursework is saved.
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4. Do I need an email address to register?

It is highly recommended that you have an email address, since you will be receiving email confirmations about your registration and completion of the course.
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5. How can I contact my court jurisdiction?

Usually necessary paperwork given to you associated with traffic violation would contain the contact information for your court jurisdiction.
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6. When will I receive my certificate?

Once the student has successfully completed final exam, a Certificate of Completion is processed. Certificate is processed the same day if a student has finished the coursework by 6 pm EST. Standard mail usually will take 5 to 7 business days depending on destination. Certain court jurisdictions enforce the rule that Certificate of Completion is to be sent out directly to the court. Other require it to be faxed, mailed or emailed. Upon your registration you will be notified of a required certificate delivery.
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7. When can I start taking the course?

A student can enroll any time, any place with an internet connection, 24/7. That's the advantage of taking a class on the web, where you can work around your hectic schedule and take it at your own pace and convenience.
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8. How do I know if your web based program is approved in my court jurisdiction?

Usually upon selecting the desired state, county and court jurisdiction within your state, you will be notified if your court jurisdiction or DMV, MVC or other regulatory agency has approved our school or if it is in the pending status.
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9. What if I am running out of time to complete the defensive driving course by the due date?

In these circumstances, you would need to contact your court either in person or by phone and request an extension. Be aware, not all courts grant an extension. That's why it is recommended to keep in mind the due date of your defensive driving course completion and work around that date.
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10. Can I change my registration information?

Yes you can. Once you have initially entered your registration information, you can modify/update it at any time once you have logged in. You can also call us and we can change or update it accordingly on our end.
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11. What is the cost of the course?

The price of the course depends on the requirement of the court jurisdiction, certain state and counties. The price of the course in the state of New Jersey is $26.95
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12. Is your site secure?

Our site is utilizing an encrypted SSL (Secure Socket Layer) connection, a protocol that was developed to transmit private information over the internet. By convention, URLs that require an SSL connection start with https: instead of http:
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13. How long does the course last?

The course length usually varies from state to state. For technology based online traffic schools, it is mandated by court system to provide on average a 6 hour long reading material. Yet, keep in mind, every student has his/her own pace to read and learn the educational content, so results my vary.
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14. How can I pay for the course?

You can make a payment online via our secure server by using credit card (Visa, MC, Discover, American Express), bank debit card with a Visa/MC logo. Yet, if you are hesitant to provide your information online or having difficulties making a payment online, you can always contact our customer support at 1-800-594-0792 to arrange a payment over the phone. You can also mail your payment in the form of personal check or money order to our corporate office.
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15. What are my delivery options?

We utilize various delivery options. Yet, the course price already includes the regular mailing of the certificate. Regular mailing delivery usually takes from 3 to 7 days. If you would like to have your certificate delivered sooner, you can do so by exercising our express delivery option.
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16. What are my EXPRESS Delivery options?

In a hurry? Not a problem. We offer Overnight Delivery, Overnight Morning Delivery and Two-day Delivery options to mail your certificate of completion to you.
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17. I need another copy of my certificate. How do I get one?

If you have lost your certificate or it contains incorrect information, you may contact us by email or phone to request another copy of the certificate. The cost for the reissuance of the certificate is $4.95.
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18. What is your refund policy?

You can request a refund by email within 30 days of registration and prior to a completion of the final exam.

19. Can i take this course on a smartphone?

We are in our testing stages to provide our defensive driving course via mobile technology. At this time, you would need to register online using desktop or notebook. However, you can proceed with taking the course via mobile technology.

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How long does the course last?
Do I take the course all at one time?
How can I pay for the course?
What are my delivery options?
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